Privacy policy
Your privacy matters
Falcontailor is committed to protecting your privacy and handling your personal data responsibly, transparently and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
This policy explains what information we collect, how it is used and your rights regarding your personal data.
What data we collect
We only collect personal information that is necessary to provide our services and process your orders.
Depending on how you use our website, this may include:
- Name
- Billing and shipping address
- E-mail address
- Telephone number
- Order details
- Account information
- Communication and customer service inquiries
- Technical information such as IP address, browser type and device information
Payment information is processed securely by trusted payment providers. Falcontailor does not store full payment card details.
How we use your information
Your information is used to:
- Process and deliver orders
- Provide customer support
- Manage your customer account
- Communicate regarding orders or inquiries
- Improve our website and user experience
- Prevent fraud and maintain website security
- Send newsletters or marketing communications if you have chosen to receive them
We only process personal data when there is a legitimate reason to do so, such as fulfilling an order, complying with legal obligations or providing requested services.
Sharing of information
We do not sell or trade your personal data.
Your information may be shared with carefully selected third parties only when necessary for operating our business and fulfilling our services, including:
- Payment providers
- Shipping and logistics partners
- Website and technical service providers
- Analytics and performance services
These partners are required to handle your information securely and in accordance with applicable privacy regulations.
Cookies and analytics
Our website uses cookies and similar technologies to improve functionality, analyze traffic and enhance your browsing experience.
Cookies may be used for:
- Website functionality
- Shopping cart and checkout processes
- Language and preference settings
- Website analytics and performance monitoring
You may choose to disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
We may use analytics tools such as Google Analytics to better understand how visitors use our website. Data collected through analytics is processed in accordance with applicable privacy regulations.
Data retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting and customer service obligations.
Your rights
Under applicable data protection laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent for marketing communications
- Request a copy of your stored personal data
To exercise any of these rights, please contact us using the information below.
Data security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
Contact
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact us:
Or through our contact form on the Contact page.
